Privacy Policy

Last updated: 31/10/2025

1. Introduction

Welcome to Housing and Health Consultancy Ltd (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage our housing consultancy services.

2. Who We Are

Housing and Health Consultancy Ltd is a housing consultancy based in the United Kingdom.
Our registered business address is: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

For data protection purposes, we are the data controller responsible for your personal information.
We are registered with the Information Commissioner’s Office (ICO) under registration number ZC024392.

Contact us:
📧 Email: teresa@housingandhealthconsultancy.co.uk
📞 Phone: +44 7906 227 286

3. Information We Collect

We may collect and process the following information:

  • Personal details such as your name, address, telephone number, and email address.
  • Professional or business information if you contact us on behalf of an organisation.
  • Technical data such as your IP address, browser type, and browsing behaviour (via cookies or analytics tools).
  • Communications such as enquiries, feedback, or correspondence between you and us.

We only collect personal data necessary to provide our services or respond to your enquiries.

4. Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so, in line with Article 6 of the UK GDPR.

Purpose of Processing Lawful Basis
Responding to your enquiries Legitimate interests
Providing our consultancy services Performance of a contract
Managing ongoing client relationships Legitimate interests
Maintaining business and financial records Legal obligation

5. How We Use Your Information

  • Respond to your enquiries or requests.
  • Provide, manage, and improve our housing consultancy services.
  • Communicate with you regarding projects or services.
  • Maintain administrative and legal records.
  • Ensure our website and systems operate effectively and securely.

We will not use your data for purposes other than those set out in this policy.

6. Data Sharing

We do not sell or rent your personal information. We may share data with:

  • Trusted suppliers or contractors who provide services on our behalf (e.g. website hosting, IT support).
  • Professional advisers (e.g. legal or accounting).
  • Public authorities or regulators, where required by law.

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting obligations. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access – to request a copy of your personal data.
  • Right to rectification – to correct any inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data (“right to be forgotten”).
  • Right to restrict processing – to limit how we use your data.
  • Right to object – to object to certain processing based on our legitimate interests.
  • Right to data portability – to request a copy of your data in a machine-readable format.

If you wish to exercise any of these rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Cookies and Analytics

Our website uses cookies to ensure basic functionality and gather anonymous usage data. You can manage or disable cookies through your browser settings. For detailed information, please see our Cookie Policy.

10. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling.

11. Children’s Data

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. All personal data is stored securely and only accessible to authorised personnel.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Please check this page periodically to stay informed of how we protect your data.

Compliant with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)